From Aceite de Jaén Online S.L, we want to inform our valued customers that, although the situation due to the COVID-19 health crisis is complicated, we continue working so that you can place your orders as usual.
The customer support and technical team are working remotely, while the warehouse staff, equipped with enhanced safety measures and personal protective equipment, are preparing packages with the utmost care.
We are in continuous communication with the courier company that works with us, MRW, and to date, we have no restrictions for delivering packages or for the agency to pick them up.
Therefore, shipments continue to be dispatched normally and comply with the established delivery times of 24 to 48 hours.
We have all items in stock, and most of the time, we have no issues with product supply, as we are also in contact with our suppliers to ensure the availability of practically all products in our catalog. However, if a shipment cannot be made on the same day, you will be notified immediately and informed of the new shipping date.
For our customers' peace of mind, we inform you that we use various hygiene measures when preparing and packing our packages.
We continue to serve you normally at 953 054 618 and 622 530 617, via email at info@origenoliva.com, through our website chat, and also via WhatsApp. We will be happy to resolve any questions you may have during the purchase process.
We also want to inform you that, regrettably, on March 16, we decided to temporarily close our physical store located at C/Concha Mármol 1 in Andújar (Jaén) indefinitely until the situation stabilizes.
Although we are within establishments authorized to open, we deemed it appropriate to make this decision to safeguard the health of both our customers and ourselves, so we can continue offering our services at 100% capacity.
From Aceite de Jaén, we know we have wonderful customers who are following the recommendations of the Government of Spain and staying at home, going out only when strictly necessary.
To reward the great effort everyone is making to stay at home, we have created a discount coupon to use during the state of alarm and health emergency.
Enter the code QUEDATEENCASA when making your purchase, and 5% will automatically be deducted from the total price.
We must be more united than ever and contribute together to end this crisis as soon as possible so that we can all return to normality soon.
From Aceite de Jaén, we encourage you to make the remaining days of confinement as pleasant as possible, and from here, we want to send our encouragement, support, and hope to everyone.
We know these are tough times, but let's try to see the bright side, enjoy our families, the daily tasks we usually rush through, and do our best to contribute our bit.
We know that together we will succeed.
Without further ado, we say goodbye, remaining at your full disposal.
The team at Aceite de Jaén Online S.L.
